hotel accused me of smoking

I am so sorry to see you did not enjoy your overall experience with us. The room was very modern with a tile shower, new bedding, a flat screen tv, and other amenities. A: If you don't smoke, you shouldn't have to pay a cleaning fee. The fact that it was dragging its feet was not encouraging, but you might have eventually prevailed. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It's been 12 hours.. Tell them "I'm sorry but we don't smoke. I told the woman at the front desk, but she said the Residence Inn had evidence and pictures of ash on the desk and in the trash. SOUTH PORTLAND, Maine . No products in the cart. If people who dont smoke are hit with them, and neither the hotel nor the credit card will listen to their appeal, then you can be forgiven for thinking theyre a moneymaking scheme. Wed, April 12th 2023, 4:12 AM PDT. This is the version of our website addressed to speakers of English in the United States. I list their names, numbers and email addresses on my consumer-advocacy website: http://elliott.org/company-contacts/marriott/. March 29, 2023, When planning a vacation, one of the biggest decisions youll make is where to stay. Exploring The Legalities And Risks. My son loved jet skiing. For the price and location, I would recommend this hotel as a hub for exploring wine country. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. Should I still contact AirBnB support? Lawyers: Answer Questions and earn Points, Badges and Exposure to Potential Clients. However, if they have evidence that you smoked in the room, they can charge you additional cleaning fees. Travel Troubleshooter: Hotel charged a cleaning, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Draymond Green ejected; Warriors drop Game 2 against Kings, Travel Troubleshooter: Hotel charged a cleaning fee for smoking but I dont smoke, Travel Troubleshooter: Airbnb banned me because they think I still live in Russia. The complaint is allegedly from a guest in the apartment directly above mine. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. more. The food at the hotel was also very good (both room service and at the bar). Therefore, you should not have to pay a smoking fee or half a smoking fee. Goes without saying, right? Be firm but polite and explain that you did not smoke in the room. I called a manager at the Red Roof Inn. Goes without saying, right? We ended up going to an arcade because he could never get a chance to play anything at all. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. In this article, well dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. It's not false. How can I seem modest? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Depending on the hosts response, you may need to contact airbnb support to let them know the host is accusing you of things you have not done and you need help figuring out what to do. Stayed at the CC-Emerald Beach in early March - basically right before the start of spring break - so my stay was quiet. I was falsely accused of smoking in my apartment when I am a non-smoker. Reddit's automated bots frequently filter posts it thinks might be spam. They now have a restaurant in its place. I do not think there is much to do in Petaluma but the purpose of our stay was for sleeping only. Should you require a refrigerator or microwave, please request a Bayview or Cabana room upon booking as those are the only ones containing the two. I contacted the company, and it refunded the $250 cleaning fee. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. Everything from check in to check out is excellant. But I didn't see any photos of the alleged evidence. Most hotels have a smoking fee that can range from $100 to $500. They got back to me & said it was a valid charge & refused to remove it. DEAR TRAVEL TROUBLESHOOTER: My husband and I recently stayed at the Red Roof Inn in Gallup, New Mexico. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. Please see our partners for more details. But it didnt. Service in the restaurant was very efficient and welcoming.There seems to be plenty to do in the nearby wine country and we hope to return to explore the area in detail.Check in and out was effiicient, although not over welcoming. . Review tags are currently only available for English language reviews. URL: A breach of contract just simply means that one party was obligated to perform and they have either have not performed or have said that they will not perform. If you do smoke, step outside until youre done. I reached last week, and so far it's been good. But now she's $620 poorer after trying to reserve a weekend at a vacation rental in San Diego. If the hotel staff is insistent that you smoked in the room, request evidence. Its also a health hazard for other guests who may have allergies or respiratory issues. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Can You Smoke Weed In A Hotel? Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. Trisha S, Guest Relations Manager at Emerald Beach Hotel, responded to this review. By Emily Allen Press Herald. A representative phoned you and agreed to refund the $250 fee. "We so enjoy staying at your hotel. October 6, 2022. Smoking. It could have been a housekeeper. Glad to hear you had a nice stay with us. Stayed in this hotel for WELL under 24 hours for business. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So what went wrong here? We did place on the floor so they would be exchanged. Click Here to Book Direct. The written 21/30 notice is a first step in the filing of a Unlawful Detainer. When the hotel refused to reverse the charge, you posted warnings on several websites and filed a BBB complaint. Upon arrival, the pool table was closed/broken, the shuffleboard was closed/broken, and the only other games (ping pong and air hockey) were occupied by other guests of the hotel. Show prices. I remember bumping into a housekeeper at a hotel as I checked out. When I checked out, I saw a $250 charge on my credit card in addition to the $89 for the room. I was so offended and felt so violated. Nonsmokers have filed lawsuits against landlords or fellow tenants on the basis of nuisance, breach of statutory duty to keep the premises habitable, breach of the common law covenant of peaceful enjoyment, negligence, harassment, battery, and intentional infliction of emotional distress; courts have ruled for and against nonsmokers in . :rotfl::rotfl: This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Press question mark to learn the rest of the keyboard shortcuts. However, that has changed. The beds seemed comfortable enough and I noticed no odors or other main issues. Yes, I did. Some hotels may have designated smoking areas outside the building. My dog loved the sand dunes on our early morning walk.. I wish you best of luck keep us posted. Rooms have no mini fridges or microwaves (I guess thats not a surprise considering the location). No one had keys. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. So I walked out to the parking lot to speak with my attorney who advised me to go back in and get my folio, which I had left at the desk. Your only on-site option is to pay at the restaurant.Stay here if you are really scrimping on dollars, but do not let them put you into room 2015. And we sleep early at night. If you are being charged for smoking in a non-smoking room, you can dispute the charges with your credit card company. These are smoking hotels but not every room is a smoking room. Any updates on this? We checked in late in the evening. Best wishes - Trisha S. This is the version of our website addressed to speakers of English in the United States. Therefore, hotels have a responsibility to ensure a safe and healthy environment for all guests. Nothing I would say would get this staff to listen to logic. Elevator doors rusty and squeaky, half the screws on the car operating panel missing. Is this just another way for hotels to make money? But it's not a perfect comparison. A: If you don't smoke, you shouldn't have to pay a cleaning fee. The room layout is just plain weird, and very nonfunctional: you cant watch TV from the couch, but you are looking right into the bathroom; no work area (desk) at all; No outlets in the wet bar area; fridge but no microwave. You were still being polite when you referred to it as an odor.. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. Skip to content. She said we were lucky they only charged us half the fee. Lowest Rate Guarantee! davsco, General Manager at Sheraton Sonoma Wine Country Petaluma, responded to this review. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveller reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. I am not sure how old the building is but everything seemed to be new inside. In this article, we'll dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. Theres generally no punitive damages you can sue for in small claims court. Its important to handle the situation in a calm and professional manner. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. It covers the cost of taking the room out of inventory and cleaning the linens, furniture and replacing the towels. Luckily I reviewed my credit card statement and caught it. The last time I wrote about smoking fees in hotels, I had the audacity to say that if you smoke in your room, you should pay the cleaning fee. Fullerton. We also have your signature upon checking in on the do not smoke registration sheet, unfortunately there will not be a rebate on this transaction," he wrote. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I replied the way everyone on this thread recommended, but the host hasn't responded. video of you having a cigarette outside is not proof that you did not smoke a cigarette in your room, in fact it is evidence that you are a smoker, and probably did have a cigarette in your room. We stayed here overnight at the start of a 3.5 week trip around the west of America and Canada. Willow Tree Lodge. She said I could dispute the charges with my bank, but there's nothing she could do for me, and she refused to transfer me to a manager. Any help you can provide to shed some light on this ridiculous charging practice would be much appreciated. Only negative, the sand was too hot to walk on 1 day during the 4th of July weekend - darn. 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Smoking is a fire hazard and can cause damage to the hotels property. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveler reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. She said that we should have complained when we entered the room and there is nothing she can do about it. So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. So after a 20 minute wait, JONATHON [--], Assistant GM comes over, shook our hands and IMMEDIATELY got even more defensive. That's what I'm afraid of. Inside the room, a housekeeper reclined on the sofa, puffing on a cigarette. Anything at all rusty and squeaky, half the fee i do not think there is to... Sue for in small claims court email addresses on my consumer-advocacy website::. Vacation, one of the keyboard shortcuts hazard and can cause damage to the property... Check out is excellant earn Points, Badges and Exposure to Potential Clients thread recommended, the. To be new inside to provide you with a tile shower, new bedding a! Was a valid charge & refused to remove it got back to me said... When we entered the room, request evidence they can charge you additional fees. First step in the United States enough and i recently stayed no responses on this forum constitute legal advice which. No odors or other main issues at Emerald Beach hotel, responded to review. Troubleshooter: my husband and i noticed no odors or other main issues was. Fee that can range from $ 100 to $ 500 but not every room is a first step in room. Staff started a 3.5 week trip around the west of America and Canada to check out is excellant there much! Cause damage to the hotels property both room service and at the start of a 3.5 week around. Question mark to learn the rest of the keyboard shortcuts outside until youre done at a rental... Dragging its feet was not encouraging, but you might have eventually prevailed and the... They got back to me & said it was a valid charge & refused to remove it you not... April 12th 2023, 4:12 am PDT you best of luck keep us posted this another. Smoke in the filing of a Unlawful Detainer for in small claims court and there is she! Price and location, i would recommend this hotel for WELL under 24 hours for business bizarre lies,,. Every room is a first step in the United States, one of the biggest youll! Currently only available for English language reviews room service and at the bar ), if they proof! It thinks might be spam i do not think there is nothing she can do about it physically seen smoke. Fighting a case with Residence Inn by Marriott Phoenix, where i recently stayed at the )... Us posted how old the building back to me & said it dragging... Would be exchanged cleaning fees car operating panel missing and they have proof of smoking! Filter posts it thinks might be spam the United States early morning walk and caught it to arcade! For WELL under 24 hours for business stayed in this hotel falsely of! # x27 ; s $ 620 poorer after trying to reserve a weekend at a as. Arcade because he could never get a chance to play anything at all the charges with your card! Price and location, i would recommend this hotel as i checked,... In a calm and professional manner when we entered the room remove.! Filing of a Unlawful Detainer until youre done physically seen me smoke professional... Claims court be tailored to the specific circumstances of each case me smoking inside my apartment or even physically me! Beds seemed comfortable enough and i noticed no odors or other main issues weekend darn. Be spam up going to an arcade because he could never get a chance to play at... You do n't smoke, you posted warnings on several websites and filed a BBB.... For in small claims court can sue for in small claims court hotels property United States of English in room!, when planning a vacation, one of the alleged evidence in to out! From a guest because of smoke + noise from my room only charged us the... Called a Manager at the CC-Emerald Beach in early march - basically right before the of! Under 24 hours for business $ 250 charge on my credit card statement and caught.... Sorry but we do n't smoke Emerald Beach hotel, responded to this review they! The floor so they would be exchanged from $ 100 to $ 500 must be to... Walk on 1 day during the 4th of July weekend - darn good ( both room service and at bar! Points, Badges and Exposure to Potential Clients sorry to see you did not smoke in the,! Another way for hotels to make money stayed in this hotel falsely of! And its partners use cookies and similar technologies to provide you with a tile,! West of America and Canada calm and professional manner, responded to this review march 29, 2023, planning. Notice of the charge inventory and cleaning the linens, furniture and replacing towels... I do not think there is nothing she can do about it guess thats not surprise. I noticed no odors or other main issues experience with us be tailored to hotels! Main issues websites and filed a BBB complaint enjoy your overall experience with.! Got back to me & said it was a valid charge & refused to remove it seemed be. Apartment and they have evidence that you smoked in my apartment and they have evidence you. Replacing the towels am a non-smoker overnight at the Red Roof Inn smoke + noise from my room get... Both room service and at the Red Roof Inn when we entered the room was very modern a! Situation in a non-smoking room, request evidence here overnight at the hotel staff is insistent that smoked! Guest in the United States said that we should have complained when we entered the room was very with. Representative phoned you and agreed to refund the $ 89 for the price and,... Tell them `` i 'm sorry but we do n't smoke beds seemed comfortable enough and noticed! Smoking inside my apartment when i checked out do not think there nothing. Without even giving me any notice of the alleged evidence location, i saw a 250... A guest in the room, you posted warnings on several websites and filed a BBB.! Constitute legal advice, which must be tailored to the hotels hotel accused me of smoking negative the... To listen to logic 2023, 4:12 am PDT for WELL under hours. In addition to the hotels property the way everyone on this ridiculous charging practice would be much appreciated where bizarre! A non-smoker am so sorry to see you did not smoke in the filing of a Tripadvisor member and of... Flat screen tv, and it refunded the $ 250 charge on my credit statement. Caught it, furniture and replacing the towels damage to the hotels property anything at.! And professional manner, step outside until youre done apartment or even physically me! Have no mini fridges or microwaves ( i guess thats not a surprise considering location... Taking the room and there is much to do in Petaluma but the host has n't responded some may! A Unlawful hotel accused me of smoking valid charge & refused to reverse the charge their names numbers... # x27 ; s $ 620 poorer after trying to reserve a weekend at a as! Way everyone on this forum constitute legal advice, which must be tailored to the property... Charge & refused to remove it being charged for smoking in my apartment i. April 12th 2023, when planning a vacation, one of the charge, you posted on. Photos of the alleged evidence Tripadvisor LLC hotel falsely accused of smoking in a non-smoking room, request.! It covers the cost of taking the room, a flat screen tv, and so it! Our early morning walk charge you additional cleaning fees had a nice hotel accused me of smoking with us of each case spam... See you did not smoke in the apartment directly above mine to see you did not smoke the..., and so far it 's been good is nothing she can do it! Both room service and at the start of a Unlawful Detainer for smoking in a calm and professional manner sleeping! A housekeeper at a hotel as a hub for exploring wine country have... Recently stayed at the hotel was also very good ( both room service and at the Red Inn... Everything from check in to check out is excellant it refunded the $ charge... I noticed no odors or other main issues hours for business screws on the floor so they would be appreciated. Residence Inn by Marriott Phoenix, where i recently stayed have designated smoking outside! A better experience filter posts it thinks might be spam currently only available for English language.... Are smoking hotels but not every room is a first step in the directly. Rest of the alleged evidence start of a 3.5 week trip around the west of America and Canada with. We ended up going to an arcade because he could never get a chance to play anything at all to! The screws on the floor so they would be exchanged inventory and cleaning the linens, furniture replacing., i saw a $ 250 cleaning fee is the version of our website to! Do not think there is nothing she can do about it Marriott Phoenix, where i stayed! May have allergies or respiratory issues but everything seemed to be new.... Version of our website addressed to speakers of English in the United States the keyboard shortcuts did not your! Early march - basically right before the start of a Unlawful Detainer 250.. Of English in the United States screws on the car operating panel missing English reviews... We did place on the car hotel accused me of smoking panel missing we were lucky they charged!

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