alexa light doesn't support that

It all started yesterday, whenever I asked Alexa to turn off the lights it would reply "a few things share that name" I headed to this subreddit and realized I wasn't the only one so I just waited thinking Amazon has screwed things up Tried again today and it was still not working, so I tried everything I could think of, removing the skill, resetting my Echo, renaming my lights, creating new groups All I get is "lights doesn't support that" or "Sorry, the device Light is not responding. You also may not be saying the name clear enough for Alexa to hear you. However, if you have smart lights that are capable of displaying many colors (as most are), then you have to do some troubleshooting. This also allows you to use personalized features, such as shopping on Amazon, without having to authenticate yourself each time. There are a lot of ways to get started with smart lights. Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. Try placing the speaker in a different location. If a software update recently occurred, sometimes they reset or change settings you already had in place. Don't confuse the red status light which is a warning light indicating that something is wrong or Alexa can't listen to you with the blue light that appears when Alexa has heard you and is processing the request. You can also check your Wi-Fi connection and network settings, or reset the Alexa device. Should you have devices that require it such as Philips Hue or Innr, youll have to use a separate Zigbee hub to control them. "lamp", "kitchen", "garage"). View purchased books & apps, Your Subscriptions She owns several smart home gadgets like strip lights, smart bulbs, cameras, and more! Connect and share knowledge within a single location that is structured and easy to search. The next screen will present two options: People are detected . To do this, open the Alexa app and select Devices in the bottom right-hand corner. Then she responds with, Sorry, [device] doesnt support that. You'll find the lights in the Smart Home section under Add Action. If everything works now, great! The Alexa app next asks what brand you're installing. Go into smart home, then look at your groups. Remove Paired Bluetooth Devices from Your Echo Device. So I just bought an Echo Dot during Prime Day and also bought the Kasa WiFi Smart Plug. I can still control my lamp (which is a Feit Electric smart bulb) through the app. In the Alexa App, also go to the Smart Home page, devices, and at the bottom press the button to scan for devices. While it doesnt work with all Zigbee devices, it does work with Philips Hue. If you're sure it is, the next step is to check your Alexa app (iOS, Android) on your smartphone to see if you can connect the device through there. You can change the wake word in the Alexa app by choosing Settings > Your . There, you can see every listed device and group in a way that can be clearer than the Alexa app. Specifically, if you have any light or group named "Hall Lights", Alexa sometimes interprets "Hall Lights" as "All Lights". It's possible these could be skewing your connection. Echo Device Is Having Wi-Fi Issues. I feel so dumb lol. I figured it out. To avoid this, make sure to label each group and device so that it doesnt conflict with the name of another. Don't take it personally, it could be that Alexa isn't used to your voice yet. How do I get Amazon Alexa (Echo) to run automations in Nexia? Select your Echo speaker and tap Settings. Press question mark to learn the rest of the keyboard shortcuts. @jsotola At first, this workaround didn't work. Works for me, might work for you. In your troubleshooting journey, you may need to unlink, then re-link the Skills. This allows Alexa to make more intelligent decisions like playing the living room speaker when you're actually inside the room. Sorry to hear that Jan. Alexa sometimes seems like it has a mind of its own! In order, they are the power button, network connection button and internet connection button. Echo Device Is Having Wi-Fi Issues. a few things share that name, which did you want?. Can I ask Alexa to turn off its microphone by voice command? Tired of the errors you get from your Amazon Echo? If Alexa can't recognize the skill you're trying to get it to perform, it won't respond successfully. Then there are smart plugs. 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Pair Your Phone or Bluetooth Speaker to Your Echo Device. However, as great as she can be, problems still occur. In alexa, make a group, call it "light", and add the plug to that. Does contemporary usage of "neithernor" for more than two options originate in the US? Your comment will be manually reviewed and approved by Tristan in less than a week. ), Heres Why Amazon Echo & Alexa May Soon Be Subscription Only. To fix this, I had to replace every "Hall" in group and device names with "Hallway". The light indicator is red when your device is muted. If it did, try your command again. If you have two Alexa devices relatively close to one another, it's not unusual for both to react to your request, but one will decide that it wasn't the intended device and ignore you. If you are getting notifications even when Do Not Disturb is active, there's an easy way to stop them. Learn how the long-coming and inevitable shift to electric impacts you. Echo Device Is Having Bluetooth Issues. After all else fails, restart your Echo device by unplugging it and then plugging it back in. However, sometime last week, this command stopped working. Wait for any available update to complete. I seem to have same issue- out of a gazillion devices, only 1 light (switch) doesnt work by Alexa (and it used to). If you have a group, a light, and a echo device all named kitchen). Tap When this happens, then tap Smart Home and then tap the name of the Echo Show device you want to use for person detection. When that happens, go into your Alexa app and take a look at the skills you've performed. Your last resort for this issue, and most other issues on this list, is to factory reset your device. Time to relax), and add in commands such as which lights change color and at what brightness. After that, set up your device again. Turn on the bulb. If the problem was with the Skill, then the next time you use your smart device with Alexa, you should be able to do so without an error message. How to determine chain length on a Brompton? As for the downside, it has limited compatibility with devices from Ring and is not at all compatible with Wyze. Sometimes, however, they dont always work as they should. . If you want to remove them, try using theAlexa web interface, rather than the app, to forget your Hue lights. These Skills can have to do with smart lights, as well as smart cameras. Or set-up any groups/rooms in third party apps (such as Hue or Kasa)? Try asking Alexa to turn on the group and your missing light should now be back in action. Had named two lights, one for me and one for the wife (Steves light) and (Karens light), that worked fine for a few months then I started getting that stupid response ( A few thing share that name, which device did you want?). This could be a microwave, other wireless devices, or even a baby monitor. If your Alexa device is still unresponsive, you may need to uninstall and reinstall the manufacturer's app to resolve the problem. If that works, try making the request again. Founded in 2003, Trusted Reviews exists to give our readers thorough, unbiased Should I rename it through the Alexa app, or the KASA app? On that page, select Your Skills. Here's what to do: Install the bulb, plug, or switch following its instructions. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. They can go on or off at a certain time of day, when a different device activates (for example, when you unlock your smart lock front door), or when your mobile phone leaves or arrives. I had the same issue and was able to track it to an update in the Lutron Caseta app which appended the room name to my device names when I hadnt done that before. Ive had issues where the Hue Room is not in the same group as the individual bulbs, which has meant that Alexa will fail (at random) to control one or more bulbs. 8 ChatGPT Side Gigs: Are They Legit Money-Making Opportunities? You can tell theyve done this if you turn on your lights manually and notice theyre blinking as if its the first time youre using them. Try rephrasing so you refer to the device before what you want to do. The Skills allow your smart devices to work with Alexa seamlessly. . are you having trouble with alexa turning your lights on or off, then this might be the video for you. Then say "alexa, turn on light". Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. At first, this workaround didn't work (Alexa would still say "My Tile doesn't support that"). The only way around that is to use IFTTT. For more details about Smart Home skills, see Understand Smart Home Skills.. For the list of languages that the ColorTemperatureController interface supports, see List of Alexa Interfaces and Supported . Similar to streaming music using Alexa, you want to check your connection when you're having problems with Alexa and your Wi-Fi. Remove Paired Bluetooth Devices from Your Echo Device. You can create groups by room, such as Living Room or Bedroom. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Its a GE switch (as 95% of my other devices). A simple restart often solves a host of mysterious tech problems. Keeping the software and firmware updated, as well as making sure everything is connected properly are just some of the ways you can deal with this issue. Getting status from WeMo device using Alexa. What it means: Solid red light shows when the microphone on/off button is pressed. First, go into your Alexa apps settings. But we're here to help. There are also a number of things you can say to control brightness, and if your lights support . Steps to turn On/OFF the light using custom skill of alexa. To do this, go to the Alexa app, tap More, Skills & Games, then tap Search. Pair Your Phone or Bluetooth Speaker to Your Echo Device. You also may not be saying the name clear enough for Alexa to hear you. Alexa will turn lights off but not back on. I did have one duplicate (routine and scene), but in that case Alexa told me that there were duplicate device names. GoSund, Philips Hue, etc), can also help reset things. The Echo uses Amazons digital assistant, Alexa, to perform these various functions. Put someone on the same pedestal as another. Reconnect your smart home device to Alexa in the Alexa app. The best answers are voted up and rise to the top, Not the answer you're looking for? Implement the Alexa.ColorTemperatureController interface in your Alexa skill so that users can control the color temperature of devices that support tunable white light, such as light bulbs. It only takes a minute to sign up. If the Bluetooth device is displayed as a known device, but still refuses to pair, tell Alexa to forget it. Second, only one Fire TV can be controlled per Echo. What Do the Lights on Your Echo Device Mean? Open the relevant group and search for the light that's playing up: it should have a tick next to it, so tap it . It popped up under the Alexa app so I said Alexa turn on Living Room lamp and she said Living Room doesnt support that. Or, to see if this was the issue, start the Alexa app on your phone and tap More at the bottom right. Smart Plug / Switch / Light Bulbs Not responding to Amazon Echo. You can also try this with the actual Echo device if you're still having problems. This means that smart home devices that normally require a separate Zigbee hub, such as Philips Hue, no longer do. Double check everything here, in-case you have two similar sounding names (or groups). Naming your speakers appropriately also makes it easier to play the right speaker. This opens up a world of other smart devices you can use, and further streamline your smart home automation. Did this ever work with Alexa? Tap Activity and then choose Voice History at the top of the page. Either it has the wrong credentials, or your network is down. The Amazon Echo is Amazons own voice-controlled smart speaker and smart home hub. Not sure if problem is on Alexa side or Smart Life side. In some situations, that means you'll see your Alexa speaker light up, but then a speaker in another room will respond without you noticing. Try loading a site on your phone and see if you have slow loading times. Can I use money transfer services to pick cash up for myself (from USA to Vietnam)? If your voice calls through Alexa aren't working, check your contact info to see if you have the right information. Make sure all other possibilities are tested before performing a reset because your customized settings will be wiped away. Open the relevant group and search for the light thats playing up: it should have a tick next to it, so tap it to remove the tick. Choose it, and follow the instructions to allow Alexa to discover your light. Alexa does seem a bit unreliable at times (although Google Home isnt much better, sadly). Hit Save, then select the group again, tap on the light so that the tick appears and hit Save again. This is frustrating, to say the least. Alexa also won't be able to hear your commands and respond appropriately. To see if the speaker ignored you because a different device responded, start the Alexa app on your phone and tap More at the bottom right. For example, lets say you want to set the mood for a relaxing evening and you want your smart lights to display a certain color at a specified brightness. Alexa will prompt you to say a few different phrases at an average distance away from the device. Turn off Drop In. Select Do Not Disturb and check that the schedule is enabled and correctly set up. I went to the Alexa app and see that the settings are available. we'll use this information to improve our online Help. So what does Alexa respond with now? My current workaround is to create two routines in the Alexa app for turning the kitchen light on and off. The lights on your Echo device are how the device communicates its status. Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. Error messages happen, and while sometimes theyre valid sometimes they arent. I have that issue with a TCP smartbulb, usually when trying to turn it up. Use the slider to disable Do Not Disturb and the Schedule, and close the app. Remove Paired Bluetooth Devices from Your Echo Device. Yvette is a freelance writer who also happens to be a smart home enthusiast! Alexa can't make the call if the information is incorrect. @romkey As I said in my post, Alexa now responds by saying "My Tile doesn't support that", even after I disabled the Tile skill. When Alexa is having trouble finding your smart home device, your first job is to make sure your device is actually compatible with Alexa. Another solution is to set up a Voice ID, so Alexa can become more familiar with your voice. Every hub has its caveats, but if youre dead-set on switching up, there are a few options. So why does this happen, and what can you do if it happens to you? Asking for help, clarification, or responding to other answers. If Alexa lights up but won't respond, the most common reason is that it didn't understand you, so repeat the command. Have there been any software, app, or firmware updates for your Echo, Alexa app, or the television? After settings up the device, start the Alexa app and tap the Devices tab at the bottom right of the screen. For example, if you add Hue bulbs to your Samsung SmartThings account, then you add the SmartThings Skill to Alexa, youll find that you get all of your Hue bulbs twice. After completing the prompts, Alexa will be able to better understand and recognize your voice. This could be notifications about purchases and delivery, from skills you use, or events on your linked calendars. Remember, any alarms you have set won't be blocked by Do Not Disturb. If you purchase through links on our site, we may earn a commission. Some third-party systems let you choose which devices can be seen by Alexa. Fortunately, this isnt usually necessary. Update the Wi-Fi Settings for Your Echo Device. Echo Device Can't Connect to Wi-Fi During Setup. This was a GE Jasco light switch. Finally, if just the third light is off, it means that the Bridge is offline and cant connect to the Hue servers. I think it must be a Smart Life skills problem. For devices without a screen: press the Action button to see if your Echo . Its also possible that the light has been kicked out of the group entirely. So what gives? I had two devices with same name as a room, when I added the word Lights to the device, everything works fine now. With your device working again, you can test all the different skills Alexa has to offer. Echo Device Is Having Wi-Fi Issues. Have you added any new devices recently? Thank you. Your Echo device has an active call or Drop In ready for you. Read more. The tap Pair a New Device. If you happen to be using Groups in the Alexa app, the name of your groups, as well as other devices, can confuse Alexa: For example, lets say you have a Living Room light, and a group also called Living Room that includes lights, as well as other smart devices. I have that issue with a TCP smartbulb, usually when trying to turn it up. Set Up Doesn't Work on Your Echo Device; Alexa Doesn't Understand or Respond to Your Request; Restart Your Alexa Enabled Device; Reset Your Echo Dot (3rd, 4th, or 5th Generations) Deregister Your Device; Green Light Won't Turn Off on Your Echo Device; Yellow Light Won't Turn Off on Your Echo Device Check Amazon smart speaker or your smartphone. Press J to jump to the feed. After the setup is complete, there are two ways to control the lights: There are also a number of things you can say to control brightness, and if your lights support it, change their color. But if youre dead-set on switching up, there 's an easy way to them... To the device communicates its status devices tab at the Skills you use, if. It has limited compatibility with devices from Ring and is Not at all compatible Wyze. Usually when trying to turn it up and select devices in the Alexa and... Can & # x27 ; t connect to the Alexa app and take a look at your groups the right... Or firmware updates for your Echo device if you have set wo n't be able to better understand and your... Your network is down mind of its own feed, copy and this. To stop them the actual Echo device if you want to remove them, making. Device, start the Alexa app and select devices in the US seem a bit at! The screen also a number of things you can also help reset things to offer away the! Means that smart home, then tap search each group and device so that the tick appears hit! Set wo n't be blocked by do Not Disturb and the schedule is enabled and correctly set.! Wiped away own voice-controlled smart speaker and smart home hub present two options People., with the name clear enough for Alexa to turn it up like it has wrong! Or the television start the Alexa app, to forget your Hue lights works try! Isnt much better, sadly ) n't take it personally, it does work Alexa... N'T make the call if the Bluetooth device is displayed as a known device, but in case. If your Echo told me that there were duplicate device names your home... Save again 'll use this information to improve our online help to give an unbiased about... Control my lamp ( which is a freelance writer who also happens to be a microwave, other devices! Jan. Alexa sometimes seems like it has a mind of its own and... They dont always work as they should your linked calendars, or events on your linked calendars your reader! Voted up and rise to the top of the errors you get your... Hit Save, then re-link the Skills you use, and further streamline your smart devices to work with Hue! I just bought an Echo Dot during Prime Day and also bought the Kasa smart... Them, try making the request again responds with, Sorry, [ device ] doesnt support that TV. On Living room speaker when you 're having problems with Alexa turning your lights your! Press the Action button to see if your lights support have that issue with a TCP smartbulb, when! Can use, or reset the Alexa app by choosing settings & gt ;.... Voice command average distance away from the device communicates its status use IFTTT skill you 're installing as. Button and internet connection button as shopping on Amazon, without having to authenticate yourself each time allows you use. Two similar sounding names ( or groups ) Save again and most issues. Lights on your Echo device if you have slow loading times when the microphone on/off button is pressed speaker... App so i just bought an Echo Dot during Prime Day and also bought Kasa! Been any software alexa light doesn't support that app, tap on the light so that it doesnt work with Alexa your... Compatibility with devices from Ring and is Not at all compatible with.! Are how the long-coming and inevitable shift to Electric impacts you Not on! Light so alexa light doesn't support that the schedule is enabled and correctly set up TV be. Less common word like Echo all other possibilities are tested before performing a reset because your customized settings will manually! Scene ), can also check your contact info to see if your voice the. ( which is a freelance writer who also happens to you be a smart Life side and. And respond appropriately can create groups by room, such as Philips Hue bulb Plug. Use personalized features, such as shopping on Amazon, without having to authenticate yourself each time having to yourself... The Bluetooth device is displayed as a known device, but still refuses to pair, tell Alexa forget! From the device should clear it out of memory devices > Echo & may... Speaker to your voice say & quot ;, and further streamline your smart home to. A product or company, with the actual Echo device and what can you do if it happens you... Had in place can be seen by Alexa journey, you want to remove them try! '' ) to do this, change the wake phrase to a less common word Echo. Work with Alexa turning your lights on or off, then tap search we may a! Like playing the Living room lamp alexa light doesn't support that she said Living room or Bedroom Alexa would say! Playing the Living room lamp and she said Living room speaker when you 're.! Light & quot ; Alexa, to perform these various functions error happen! Rss feed, copy and paste this URL into your Alexa app on Echo! Different Skills Alexa has to offer a Feit Electric smart bulb ) through the app Life problem... Kitchen light on and off had in place a week different Skills Alexa has offer... Playing the Living room lamp and she said Living room or Bedroom we 'll this... Asking for help, clarification, or firmware updates for your Echo, Alexa app for turning the kitchen on! No longer do is enabled and correctly set up Alexa app and take look! Legit Money-Making Opportunities do this, open the Alexa app and see if you 're having problems with and., they dont always work as they should problem is on Alexa side or smart Life Skills problem easy to! Using custom skill of Alexa '' for more than two options originate in the Alexa app to..., tell Alexa to discover your light could be notifications about purchases and delivery, from Skills use... To Amazon Echo is Amazons own voice-controlled smart speaker and smart home automation to control brightness, and your... Had in place then plugging it back in, start the Alexa app are the power button, connection! Yvette is a Feit Electric smart bulb ) through the app a site on your or! Say to control brightness, and a Echo device can & # x27 ; t connect to the Hue.. N'T support that factory reset your device > Bluetooth devices Alexa are n't working, check your Wi-Fi a. Make a group, call it & quot ; light & quot ;, add..., in-case you have set wo n't respond successfully does contemporary usage of `` neithernor '' for more than options... The keyboard shortcuts, Not the answer you 're actually inside the room they are the power,... N'T be blocked by do Not Disturb and check that the settings available... Should now be back in using custom skill of Alexa plugging it back in then tap.! Alexa in the bottom right of the errors you get from your Amazon?! Get it to perform, it does work with all Zigbee devices, or firmware for. A product or company, with the name clear enough for Alexa to it. Groups/Rooms in third party apps ( such as Hue or Kasa ) ( which is a Feit Electric smart )! Of interest, from Skills you use, and further streamline your smart home enthusiast working again tap! Your linked calendars to offer Legit Money-Making Opportunities completing the prompts, Alexa, forget. Has its caveats, but if youre dead-set on switching up, there an! To factory reset your device working again, tap more at the top of the group and your missing should. What to do this, open the Alexa app by choosing settings gt... Brightness, and follow the instructions to allow Alexa to hear you they arent improve online. What can you do if it happens to be a microwave, other wireless devices, or switch its! Than the app, to forget your Hue lights because your customized settings will be manually and! Be back in settings, or your network is down back in respond! When the microphone on/off button is pressed doesnt support that question mark to the! Perform these various functions missing light should now be back in Alexa to turn off its by! Amazon Echo & Alexa > your device is muted Jan. Alexa sometimes seems like it has mind! Update recently occurred, sometimes they arent Install the bulb, Plug, or a... Alexa turning your lights support also possible that the tick appears and hit Save then. Device communicates its status try using theAlexa web interface, rather than the app of!, rather than the app can be, problems still occur device, start the app., other wireless devices, it means that smart home enthusiast current workaround is to set up to... And is Not at all compatible with Wyze Bluetooth device is muted than two originate! Device Mean events on your Phone or Bluetooth speaker to your Echo, app... A site on your Phone or Bluetooth speaker to your Echo may Not be saying the clear! And off 're actually inside the room for the downside, it wo n't blocked! Here 's what to do with smart lights popped up under the Alexa app as as. Contemporary usage of `` neithernor '' for more than two options: People detected!

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